Refund policy

• Return

Returned items must be unworn and unwashed and free of any stains with all De’ Bijou’s Boutique and product tags attached. For exchanges, please fill out our exchange form, which is included in your package. If your package did not include a return form, simply include your name, email, phone number, order number, and address inside the package. Defective items must be reported within 24 hours of package arrival; if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our address below. Any returned items not received in new condition, free of odors, stains, or damage, will not be eligible for refund or exchange. The customer will be responsible for postage/shipping fees to have the ineligible items sent back to them. Returned items will be issued a store credit or exchanged (not all merchandise will be eligible for exchange) once the item is received by De' Bijou's Boutique. No exceptions. 

De' Bijou's Boutique

PO Box 17894

Tucson, AZ 85710

• Exchanges

At De’ Bijou’s Boutique, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on all merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow the normal return procedure to send the merchandise back to De' Bijou's Boutique. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire. Exchanges are subject to inventory and may not be available on all items.

• Processing

Once an order has been placed, it cannot be cancelled. When we receive returned packages, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a gift card via email. Store credit covers the original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING NUMBER. We will only issue credit for packages if the customer provides tracking information and shows it was delivered to our address. Many times customers claim they have returned packages but have no proof the item was sent back; therefore, for the customers' security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address. The customer will also cover any re-delivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue or them not having a secure place to deliver the package. We are not responsible for lost or stolen packages once our carrier has shown packages have been delivered. All packages are shipped insured. You are responsible for filing a claim with the carrier should your package be lost or stolen. By completing your purchase you agree and adhere to our shipping and delivery policy.

• Final Sale Items

Non-Returnable, No Exceptions

All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable. Masks are also non-returnable.